Thursday, April 14, 2011

Lesson-in-action: Checking an account balance

Today I had some extra time set aside to work with one of my students on contacting the bank to check her balance. The internet is an awesome tool and internet banking...equally awesome. But for anyone who has trouble remembering log in names and passwords, it can be frustrating. So we just started with the basics, like picking up the phone and contacting customer service, and for now it works perfectly.
Belinda did exceptionally well with this task. I had to cut the video for privacy reasons, but she did give them the entire account number by herself and answered two personal information questions in order to prove she's the account holder. I couldn't have been more proud of her success with this task.


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